Terms of Service

Hyper Portal provides a subscription-based platform that lets professional firms create branded, secure client portals to track case progress, exchange messages, and manage client relationships.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. Where a change materially affects you, we will give reasonable notice by email or through the service.

• You must provide accurate information when creating your account and keep it up to date.
• You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
• You must be at least 18 years old and have the legal capacity to enter into a contract to use the service.
• You must notify us immediately at hello@hypermonkey.co.uk if you suspect unauthorised access to your account.
• One account per firm. You may not share accounts between organisations or create accounts on behalf of another firm without their authorisation.

Access to the service requires an active, paid subscription or an ongoing free trial. If your subscription lapses - whether because you cancel or because a failed payment is not resolved - access is suspended and your data is permanently deleted after 30 days.

• Each account subscribes to a plan (Starter, Growth, or Scale) at a flat monthly rate based on its active-client and active-case allowance. Unlimited staff, admin, and client accounts are included on every plan. Every plan starts with a 7-day free trial; your card is charged only when the trial ends.
• Payments are processed by Stripe. By providing payment details you authorise us to charge the applicable plan fee on a recurring monthly basis once any free trial ends.
• You can upgrade or downgrade your plan at any time from Settings → Billing. Upgrades are charged immediately on a prorated basis; downgrades take effect from the next billing period and require your active clients and cases to be within the lower plan's limits.
• You can cancel your subscription at any time from within the portal. On cancellation, client access to the portal is suspended immediately. You and your team may still sign in during the following 30 days to export your data or reactivate your account. After that period your data is permanently and irreversibly deleted; it cannot be recovered and we keep no backup of it.
• All prices are in GBP. We are not VAT-registered, so no VAT is added - the price shown is the price you pay. We will notify you in advance of any price changes.
• If a payment fails we will notify you and retry automatically. If payment remains unresolved after 7 days we will suspend access to the service. Access is restored as soon as payment is successfully taken.

You agree to use the service only for lawful purposes and in accordance with these Terms. You must not:

• Use the service to process data in a way that violates applicable law, including data protection law.
• Upload or transmit content that is unlawful, defamatory, fraudulent, or infringes any third party's intellectual property rights.
• Attempt to gain unauthorised access to other accounts, systems, or networks connected to the service.
• Use the service to send spam or unsolicited communications.
• Reverse engineer, decompile, or create derivative works based on the service.
• Resell or sublicense access to the service without our written consent.
• Use automated tools to scrape or extract data from the service.

We may suspend or terminate your account immediately if we reasonably believe you have violated this section.

• We will provide the service with reasonable skill and care and in accordance with these Terms.
• We will maintain appropriate technical and organisational measures to protect your data, as described in our Privacy Policy.
• We will give you reasonable notice of any planned maintenance that may affect availability.
• We do not guarantee that the service will be uninterrupted or error-free, but we will address issues promptly.

Your use of the service is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data. By using the service you confirm you have read and understood it.

Where you upload or create data about your clients in the portal, you are the data controller for that data and we act as your data processor. You are responsible for ensuring you have a valid legal basis for processing your clients' data and for complying with all applicable data protection law.

All intellectual property rights in the service and its underlying software belong to Hyper Monkey. We grant you a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes during your subscription.

You retain ownership of all content and data you upload to the service. You grant us a limited licence to host, store, and process that content solely to provide the service to you.

To the fullest extent permitted by law:

• We exclude all implied warranties and conditions relating to the service.
• We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, data, or business opportunity.
• Our total aggregate liability to you in any 12-month period is limited to the fees you paid to us in that period.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

• You may cancel your account at any time from within the portal.
• We will suspend or terminate your account if you breach these Terms or fail to pay fees (subject to the 7-day payment grace period above), or if we are required to do so by law.
• Inactive accounts: if your account has no active (paid) cases and nobody signs in for 90 days, we will email your administrators to warn that the account is scheduled for deletion in 30 days. Signing in before that date cancels the deletion. If no one signs in, the account is permanently deleted on that date. You are responsible for exporting any records you are required to retain before then.
• On termination or deletion, your right to use the service ends immediately. We retain your data for 30 days, after which it is permanently and irreversibly deleted - it cannot be recovered and we keep no backup of it.
• Sections of these Terms that by their nature should survive termination (including liability, IP ownership, and governing law) will continue to apply.

We may update these Terms from time to time. We will notify you of material changes by email or through the service at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the changes apply.

These Terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

• Force majeure. Neither party is liable for any delay or failure to perform caused by circumstances beyond their reasonable control, including natural disasters, government action, internet or infrastructure outages, or the acts of third-party providers. The affected party will give prompt notice and take reasonable steps to minimise the impact.
• Entire agreement. These Terms, together with our Privacy Policy, form the entire agreement between you and us in relation to the service and replace all prior discussions, representations, or agreements on the same subject.
• Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible, without affecting the validity of the remaining provisions.
• No waiver. A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy, and will not prevent its exercise in the future.
• Assignment. You may not transfer your rights or obligations under these Terms to any third party without our prior written consent. We may transfer our rights and obligations to a successor or affiliated entity, provided your rights under these Terms are not materially reduced.
• Third-party rights. These Terms do not create any rights enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999. Only you and we may enforce them.
• Notices. Formal notices under these Terms must be sent by email to the addresses shown in these Terms or in your account settings, and are treated as received on the next working day after sending.

If you have any questions about these Terms, contact Hyper Monkey at hello@hypermonkey.co.uk.